Refund policy

Welcome to auraautomatic.com. We value every customer and strive to provide a smooth and trustworthy shopping experience. This Return & Refund Policy explains the terms and conditions related to returns, replacements, cancellations, refunds, and exchanges for all products purchased through our website.

By placing an order on our website, you agree to the terms outlined in this policy. We encourage all customers to read this policy carefully before making a purchase.

1. General Policy Overview

At auraautomatic.com, customer satisfaction is our top priority. We understand that sometimes a product may not meet your expectations or may arrive damaged, defective, or incorrect. In such situations, we provide a fair and transparent return and refund process.

This policy applies to all products sold through our online store under the Fashion category, including but not limited to:

  • Men’s Fashion Apparel
  • Women’s Fashion Apparel
  • Accessories
  • Lifestyle Fashion Products
  • Seasonal Collections
  • Limited Edition Fashion Items

All return and refund requests are reviewed carefully to ensure a secure shopping experience for both customers and our business.

2. Eligibility for Returns

Customers may request a return under the following conditions:

  • The item received is damaged or defective.
  • The wrong product was delivered.
  • The product has a manufacturing defect.
  • The product delivered does not match the description on the website.
  • The product is unused, unwashed, and in original condition.

To qualify for a return:

  • The return request must be submitted within 7 days from the date of delivery.
  • The item must be returned with original packaging, tags, labels, invoice, and accessories.
  • The product should not show signs of use, washing, alteration, or damage caused by the customer.

Returns requested after the eligible return period may not be accepted.

3. Non-Returnable Products

Certain items are not eligible for return or refund due to hygiene, customization, or clearance sale reasons.

The following products are generally non-returnable:

  • Innerwear and intimate wear
  • Used or washed fashion products
  • Customized or personalized products
  • Gift cards or promotional items
  • Clearance sale items
  • Final sale products
  • Products without original tags or packaging

We reserve the right to refuse returns if the returned product does not meet our quality inspection standards.

4. Damaged, Defective, or Wrong Product

If you receive a damaged, defective, or incorrect product, please contact us immediately within 48 hours of delivery.

To process your request faster, please share:

  • Order number
  • Clear images of the product
  • Images of packaging
  • Short description of the issue

Once verified, we may offer:

  • Replacement of the product
  • Store credit
  • Partial refund
  • Full refund

depending on product availability and the nature of the issue.

5. Exchange Policy

We currently offer exchanges for eligible fashion items based on size, availability, or product defects.

Exchange conditions include:

  • Exchange request must be raised within 7 days of delivery.
  • Product must be unused and in original condition.
  • Exchange depends on stock availability.

If the requested replacement size or product is unavailable, customers may receive:

  • Store credit
  • Refund
  • Alternative product option

Only one exchange per order may be allowed.

6. Return Request Process

To initiate a return or exchange, customers should contact our support team through the details mentioned below.

Contact Details

Business Name: auraautomatic.com
Email: aauraautomatic@gmail.com
Phone: 7005696843

Business Address:
Jalabasa, Dist- North Tripura
State- Tripura, India
PIN Code – 799260

Please include:

  • Full name
  • Order ID
  • Registered mobile number
  • Reason for return
  • Product images if applicable

Our support team will review the request and provide further instructions.

7. Return Pickup Process

Once the return request is approved:

  • A pickup may be arranged by our logistics partner depending on service availability.
  • In locations where pickup is unavailable, customers may need to self-ship the product.

Customers are advised to pack the product securely to prevent damage during transit.

If self-shipping is required:

  • Customers should use a reliable courier service.
  • Shipment tracking details must be shared with us.
  • Shipping charges may be reimbursed in approved cases involving defective or incorrect products.

We are not responsible for products lost or damaged during self-return transit.

8. Refund Policy

Refunds are processed after the returned item passes inspection by our quality team.

Refund approval depends on:

  • Product condition
  • Return eligibility
  • Compliance with policy terms

Once approved, refunds are usually processed within 7–10 business days.

Refunds may be issued through:

  • Original payment method
  • Bank transfer
  • Store credit
  • Wallet refund

depending on the original mode of payment and operational feasibility.

9. Refund Timeline

Estimated refund timelines:

Payment Method Estimated Refund Time
UPI Payments 3–7 Business Days
Debit/Credit Card 5–10 Business Days
Net Banking 5–10 Business Days
Wallet Payments 2–5 Business Days
Cash on Delivery (COD) 5–12 Business Days

Refund timing may vary depending on banking systems and payment gateways.

10. Cash on Delivery (COD) Orders

For Cash on Delivery orders:

  • Refunds are generally processed through bank transfer or store credit.
  • Customers may need to provide valid bank account details for refund processing.

Incorrect banking details provided by the customer may delay refunds.

11. Cancellation Policy

Customers may cancel orders before dispatch.

Orders already shipped cannot usually be canceled. However, customers may initiate a return after delivery according to the return eligibility criteria.

We reserve the right to cancel any order due to:

  • Product unavailability
  • Pricing errors
  • Suspicious transactions
  • Incomplete customer information
  • Logistics limitations

If an order is canceled by us, a full refund will be processed.

12. Failed Deliveries

If delivery fails because of:

  • Incorrect address
  • Unreachable phone number
  • Customer unavailable at delivery location
  • Repeated delivery refusal

the order may be canceled or returned to origin.

In such cases:

  • Shipping charges may be deducted from refunds.
  • Re-delivery charges may apply.

Customers are requested to provide accurate delivery details while placing orders.

13. Quality Inspection Process

Every returned product undergoes quality inspection before approval of refund or exchange.

The inspection verifies:

  • Product condition
  • Usage signs
  • Tag availability
  • Packaging integrity
  • Original accessories

Returns failing inspection may be rejected and sent back to the customer.

14. Color and Appearance Disclaimer

We try our best to display product colors and designs accurately on our website. However, slight variations may occur due to:

  • Screen settings
  • Lighting conditions
  • Photography editing
  • Device display differences

Such minor differences are generally not considered defects.

15. Fraud Prevention

To maintain fair usage and protect customers, we reserve the right to:

  • Reject suspicious return requests
  • Block accounts involved in policy abuse
  • Refuse excessive return behavior
  • Verify customer identity if necessary

Fraudulent activities may lead to legal action.

16. Shipping Charges on Returns

Shipping charges are generally non-refundable except in cases involving:

  • Wrong product delivery
  • Damaged products
  • Manufacturing defects

In normal return cases, original shipping fees may not be refunded.

17. International Orders

Currently, return and refund policies for international orders may differ depending on shipping location and customs regulations.

Customers purchasing from outside India should contact support before initiating international returns.

18. Store Credit Policy

In certain situations, refunds may be issued as store credit instead of direct bank refunds.

Store credits:

  • Can be used for future purchases
  • May have validity limits
  • Are non-transferable
  • Cannot usually be converted to cash

19. Customer Responsibilities

Customers are responsible for:

  • Providing accurate order information
  • Reviewing size charts carefully
  • Keeping proof of purchase
  • Maintaining product condition for returns
  • Following return instructions properly

Failure to comply may result in return rejection.

20. Policy Updates

We reserve the right to modify, update, or revise this Return & Refund Policy at any time without prior notice.

Customers are encouraged to review this page periodically for latest updates.

Continued use of our website indicates acceptance of the updated policy.

21. Contact Us

For any return, refund, cancellation, or exchange related questions, please contact us:

auraautomatic.com

Email: aauraautomatic@gmail.com
Phone: 7005696843

Business Address:
Jalabasa, Dist- North Tripura
State- Tripura, India
PIN Code – 799260

GST No: 16PHKPS4255M1ZB