Shipping policy
Welcome to auraautomatic.com. At auraautomatic, we are committed to delivering your fashion products safely, quickly, and efficiently across India. This Shipping Policy explains how orders are processed, shipped, tracked, and delivered. By placing an order on our website, you agree to the terms mentioned in this Shipping Policy.
1. Introduction
At auraautomatic.com, customer satisfaction is our top priority. We aim to provide a smooth and reliable shopping experience for all customers. This Shipping Policy has been designed to provide transparency regarding order processing times, shipping methods, delivery timelines, shipping charges, tracking information, and related matters.
We encourage customers to read this policy carefully before placing an order on our website.
2. Business Information
Business Name: auraautomatic.com
Category: Fashion
Registered Address:
Jalabasa, Dist – North Tripura
State – Tripura, India
PIN Code – 799260
Email: aauraautomatic@gmail.com
Phone Number: 7005696843
GST Number: 16PHKPS4255M1ZB
3. Shipping Coverage
We currently ship products across most locations within India. Our logistics partners work hard to ensure timely and secure delivery to customers in urban, semi-urban, and rural areas.
However, there may be certain remote or restricted locations where delivery services are limited or unavailable. In such cases, customers will be informed promptly after placing the order.
At present, we do not guarantee international shipping unless specifically mentioned on our website.
4. Order Processing Time
All orders placed on auraautomatic.com are processed within 1–3 business days after successful order confirmation.
Orders are processed only on working days, excluding:
- Sundays
- Public holidays
- National holidays
- Emergency closure days
Processing includes:
- Order verification
- Quality checks
- Packaging
- Handover to courier partners
During high-demand periods such as festive seasons, special sales, promotional events, or unexpected operational delays, order processing may take slightly longer than usual.
Customers will receive updates via email or phone regarding their order status.
5. Estimated Delivery Time
Estimated delivery timelines depend on the shipping destination, product availability, courier operations, and regional accessibility.
Standard Delivery Timelines
- Metro Cities: 3–7 business days
- Tier 2 & Tier 3 Cities: 5–9 business days
- Remote Areas: 7–12 business days
Please note that these timelines are approximate and may vary due to circumstances beyond our control.
6. Shipping Charges
Shipping charges may vary depending on:
- Delivery location
- Product weight
- Product dimensions
- Promotional offers
- Order value
Customers can view applicable shipping charges during checkout before completing payment.
From time to time, auraautomatic.com may offer:
- Free shipping promotions
- Limited-time shipping discounts
- Special festive delivery offers
These offers are subject to change without prior notice.
7. Cash on Delivery (COD)
We may provide Cash on Delivery (COD) services for eligible locations across India.
Please note:
- COD availability depends on courier serviceability.
- Additional COD charges may apply.
- Customers must provide accurate contact details for successful delivery verification.
We reserve the right to limit or refuse COD services for certain high-risk locations or customers with repeated failed delivery attempts.
8. Order Confirmation
Once an order is successfully placed, customers will receive an order confirmation through:
- SMS
- WhatsApp (if applicable)
The confirmation will include:
- Order ID
- Product details
- Payment status
- Estimated delivery timeline
If you do not receive confirmation within a reasonable time, please contact us using the contact details provided below.
9. Shipment Tracking
After your order has been shipped, tracking details will be shared through email, SMS, or WhatsApp.
Customers can use the tracking information to:
- Monitor shipment progress
- Check estimated delivery dates
- Track courier movement
Tracking updates depend on courier partner systems and may occasionally experience delays.
10. Delivery Attempts
Our courier partners generally make multiple delivery attempts before marking an order as undelivered.
If delivery fails due to:
- Incorrect address
- Customer unavailability
- Invalid phone number
- Refusal to accept delivery
The shipment may be returned to us.
In such cases:
- Re-shipping charges may apply.
- Refunds may be adjusted based on logistics costs.
Customers are requested to provide accurate shipping details to avoid delivery issues.
11. Incorrect Address Disclaimer
Customers are responsible for entering correct and complete shipping information during checkout.
We are not responsible for delivery failures caused by:
- Incorrect addresses
- Incomplete addresses
- Wrong PIN codes
- Invalid contact details
If you notice an error in your shipping address after placing an order, contact us immediately at aauraautomatic@gmail.com or call 7005696843.
Address modification requests may not be possible once the order has been shipped.
12. Delayed Deliveries
While we strive to deliver all orders within the estimated timeframe, delays may occur due to factors such as:
- Natural disasters
- Floods
- Political disruptions
- Transport strikes
- Weather conditions
- High order volumes
- Courier operational delays
- Remote location restrictions
In such situations, we request customers to remain patient while we coordinate with courier partners for timely resolution.
auraautomatic.com shall not be held liable for delays caused by external circumstances beyond our direct control.
13. Damaged or Tampered Packages
Customers are advised to inspect the package carefully at the time of delivery.
If the package appears:
- Damaged
- Opened
- Tampered
- Leaking
Please either:
- Refuse delivery, or
- Record clear photos/videos immediately
Customers must report damaged deliveries within 24 hours of receiving the order by contacting our support team.
Failure to report within the specified time may affect claim eligibility.
14. Missing Items
If any item is missing from your order, please notify us within 48 hours of delivery.
To process missing item claims efficiently, customers may be asked to provide:
- Order number
- Package images
- Unboxing video
- Product details
Our support team will investigate the issue and provide a suitable resolution.
15. Partial Shipments
In certain situations, orders containing multiple products may be shipped separately due to:
- Product availability
- Warehouse limitations
- Courier restrictions
Customers will be informed if an order is divided into multiple shipments.
No additional shipping charge will be applied for approved partial shipments unless clearly stated.
16. Failed Deliveries & Returned Orders
Orders returned due to failed delivery attempts or customer refusal may be processed as returned shipments.
In such situations:
- Shipping charges may be non-refundable.
- Re-dispatch may require additional payment.
- Repeated failed orders may result in COD restrictions.
We reserve the right to cancel suspicious or fraudulent orders without prior notice.
17. International Shipping
Currently, auraautomatic.com primarily serves customers within India.
If international shipping becomes available in the future:
- Delivery timelines may vary
- Customs duties may apply
- Additional taxes may be charged by destination countries
Customers will be responsible for any applicable import duties or taxes.
18. Contact Information
For shipping-related queries, customers may contact us through the following details:
Website: auraautomatic.com
Email: aauraautomatic@gmail.com
Phone: 7005696843
Business Address:
Jalabasa, Dist – North Tripura
State – Tripura, India
PIN Code – 799260
19. Policy Updates
auraautomatic.com reserves the right to modify, update, or change this Shipping Policy at any time without prior notice.
Customers are encouraged to review this page periodically to stay informed about our latest shipping practices and terms.
Continued use of our website after policy updates constitutes acceptance of the revised policy.
20. Final Note
We sincerely thank you for shopping with auraautomatic.com. Our goal is to provide fashionable products along with reliable customer service and secure delivery experiences.